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FAQ - Getting Started
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Do I need to have a Linde account to purchase online??

If you are a new Linde customer you will need to register for a Linde account, or if you are an existing customer you simply need to activate your online account to be able to purchase. By registering you will be able to place your gas and equipment orders online. You will also be able to view your cylinder holdings, invoices and orders. If you are a new Linde customer you will need to register for an new Linde account, customer number, and you will get immediate access to the Linde online shop.

I can't create an account. What do I do now?

Contact our customer service team by via our contact form or call us on 1-833-796-3800from 8:00 am to 5:00 pm, Monday through Friday.1-833-796-3800to change or amend your order. If orders are for next day delivery you should contact us by 5pm and we will be happy to help you with your account.

As a new customer, why must I register in Linde Online Account Management?

Linde Online Account Management (OAM) is our way to distribute electronic invoices to reduce paper waste. It also allows you to setup BillPay Assist to automate invocie payments. Read more about Online Account Management

How do I register for the Linde Web Shop?

To register for the Linde online shop, please click on the Sign in/Register link in the upper right hand side of the page or click here.If you are already a Linde Customer, you will need a recent copy of a Linde sales document (order number, delivery document or invoice) to register. If you are not currently a Linde customer, you will need to complete the online account opening section to set up a new account with Linde Canada.

What format should my password be?

Passwords need to be at least 8 characters and must follow these rules:

  • Your password is case sensitive
  • You should include at least one letter and one number
  • Minimum of 3 consecutive letters or numbers
  • Your password cannot be the same as your username
  • Your password cannot have been used previously

How do I open an account with Linde as a new customer?

  • Click “Sign In / Register” to start.
  • Then select the “Register” option to create a new account
  • Select “New to Linde” and click “Open new Linde Account”
  • Select account type “Individual/Business”
  • Fill in all the mandatory fields and click “Open Linde Trading Account”
  • You get immediate access to your account and can place your first order.
  • If you want to order gas, then you must also register your new account number with our Online Account Management application.